Welcome to Frindow Business, an online portal that provides service providers access to Frindow users, a non-commercial audience who are members of a social networking website.
Definitions
Frindow - Frindow refers to the website that can be accessed by going to frindow.com. Frindow is a free site that is used by its members to form connections with other users.
To protect your own interests, you must read and understand the following important Terms before using Frindow Business. If you are uncertain as to your rights under these Terms or you want any explanation about them, please e-mail business@frindow.com .
You agree to take all necessary precautions and exercise the utmost personal care in all interactions with any individual you come into contact with through Frindow Business, particularly if you decide to meet with such individuals in person.
You acknowledge that we cannot reasonably, and do not, take responsibility for the actions of any users of Frindow. You therefore acknowledge that, unless we are negligent or commit a wilful default, we have no liability to you relating to your connections and relationships with Frindow users.
We do not and cannot actively monitor all user activity on Frindow Business. But we will be entitled to report any activity or user to the appropriate authorities if we suspect, or have reason to suspect, that it is evidence of abuse in any form. By registering for an account on Frindow Business, you agree that we are permitted to do so.
Frindow Business is a paid subscription service. The cancellation and refund policies are set out in sections 4.3 and 4.5 respectively.
1. Introduction
1.1 We are Frindow Ltd, a company registered in England and Wales. Our registered office is at 278 Mitcham Lane, Streatham, London, SW16 6NU. Our company number is 10668048.
1.2 These terms and conditions of use (the Terms) explain how you may use the Frindow Business service. You should read these Terms carefully before using Frindow Business. By applying to register for an account on Frindow Business, you agree to be bound by these Terms and the documents referred to in them. If you do not agree with or accept any of these Terms, you should stop using Frindow Business immediately. If you have any questions about Frindow or Frindow Business, please contact us by email at business@frindow.com .
2. Intended users of Frindow Business
2.1 Frindow Business is intended for private individuals, or individuals representing a legal commercial entity, who are over the age of 18 years and in the United Kingdom. If you are under the age of 18 you may not use Frindow Business.
2.2 You may only use Frindow Business if you are an individual acting wholly inside of providing professional services that are permitted by law in England, Scotland, Wales and Northern Ireland.
2.3 The services offered to Frindow users, must be consistent with what has been authorised by Frindow Ltd.
2.4 You may only use Frindow Business if you agree to form a binding contract with us to use Frindow Business on these Terms of Service.
3. Accounts
3.1 You may register for an account with Frindow Business after you have gone through the requisite vetting process with Frindow Ltd. Once the vetting process is complete, you will be provided with a code that will allow you to register with the Frindow Business service. You may not share that code. You must choose a password to login, and keep your password confidential. You must notify us in writing immediately if you become aware of any disclosure of the code or your password. You are responsible for any activity on your account which happens because you have not kept your password confidential. If we suffer any loss or damage due to your failure to keep your details confidential, you will be liable to us for that loss or damage.
3.2 You must not allow any other person to use your account to access Frindow Business.
3.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
3.4 You must not use any other user’s Frindow Business account.
3.5 You will be required to create a profile in Frindow Business which will, once published, be made visible to Frindow and other Frndow Business users. You must provide true and accurate information about the service that you provide and must keep any contact details up to date.
3.6 It is strictly forbidden to join Frindow and engage with Frindow users whilst behaving as another Frindow user. Any engagement with Frindow users must either be done through the public forums in Frindow Business, or through the private offsite communication that has been established between you and the Frindow user through Frindow Business.
3.7. Accounts can be terminated by you at any time by entering your Frindow Business account or writing to business@frindow.com
4. Payments and Subscription
4.1 It is free to join Frindow Business subject to the approval of Frindow Ltd. Your profile will only be displayed to Frindow users once your account has been activated by purchasing a subscription plan. Subscription plans may also provide other permissions, depending on the plan. These permissions may include write access to the public forums; the ability to create events (Get Togethers); options to have articles published.
4.2 Subscription plans that have automatic renewals (also known as “rebills” or “repeat payments”) associated with them, will automatically take a payment for the amount specified in the plan after the subscription period has completed. No action is required by you in order for this to happen.
4.3 Automatic renewals can be stopped by cancelling the subscription at any time before the subscription renews. Stopping an automatic renewal can be done either through the Frindow Business website, filling in the contact us form, or by writing to business@frindow.com. Cancellation requests must be sent to Frindow Ltd at least 24 hours before the subscription plan is due to renew. Any cancellation email sent after the plan is set to renew, cannot retroactively cancel a payment and lead to a refund.
4.4 If your plan does not have an automatic renewal associated with it, your subscription will automatically expire at the end of the plan period. Your profile will be hidden and any additional subscription based permissions will be removed.
4.5 Refunds can only be given under the following circumstances:
4.5.1 You have not broken the terms of this agreement and Frindow Ltd cancels your account before your subscription period has completed.
4.5.2 You sent an email to Frindow Ltd using the email address or contact form as detailed in 4.3 with at least 24 hours notice, but Frindow Ltd did not cancel your subscription before the automatic renewal was triggered.
4.5.3 A partial refund will be given if there is a technical outage or service disruption lasting 24 hours or more, that is not an Act of God or otherwise outside of Frindow Ltd’s control. The refund amount will be determined by a pro rata calculation.
4.5.4 At the discretion of Frindow Ltd due to exceptional circumstances not defined in 4.5.1, 4.5.2 or 4.5.3.
5. Your right to use Frindow Business
5.1 As between us and you, you own all rights to all the items you share or post on Frindow Business (we refer to those as ‘Submissions’), including your profile. This information will be visible to Frindow and other Frindow Business users. By posting a Submission, you provide us with a worldwide, royalty-free, non-exclusive, perpetual licence (which we may sub-licence to others) to reproduce and make the Submission available for the purposes of display in Frindow and for all other purposes connected with our operation of Frindow.
5.2 In consideration of you agreeing to abide by these Terms and paying for a subscription plan, we grant you a non-transferable, non-exclusive licence to use Frindow Business for your own domestic commercial purposes in accordance with these Terms. We reserve all other rights.
5.3 We may stop or suspend your access to Frindow Business if you do not comply with any part of these Terms or any applicable law.
5.4 We will decide, acting reasonably, whether any Submission breaches any of these Terms.
5.5 Frindow is not intended to be private, confidential, or a secure means of communication. Therefore, you should not make any Submission which you regard as being confidential, commercially sensitive or valuable.
5.6 You must not use Frindow Business for any purposes that are in direct competition with Frindow.
5.7 If your plan provides access to the Frindow forums, you must not directly promote your service. Instead, you should provide useful advice to Frindow users which could lead them to inspect your profile without actively asking them to do so.
5.8 If you provide an article/blog post for Frindow users to see, Frindow Ltd retains the right to deny publication of that article if Frindow Ltd deems the content of that article as inappropriate or unsuitable.
5.9 If you publish an event (known as a ‘Get Together’) for Frindow users to see, Frindow Ltd retains the right to remove that event if Frindow Ltd deems the content or subject matter of the event inappropriate or unsuitable.
6. Use of Frindow
6.1 You are responsible for your use of Frindow and for all of your Submissions. You should only make Submissions that you are comfortable sharing with other users. You agree that:
6.1.1 any Submission you submit for use on Frindow Business must be your own original work; has been lawfully provided to us; and does not infringe any intellectual property rights of any third parties; and
6.1.2 you have all necessary consents to provide the Submission to us for use on Frindow Business.
6.2 You must at all times in your use of Frindow comply with the Frindow Acceptable Use Policy .
6.3 You agree that you will not reverse engineer, copy, sell or otherwise make available to any third party or otherwise publish, or commercially exploit in any way Frindow or any Submission.
6.4 We may suspend or terminate your account at any time if these Terms have been broken by you. No refunds will be given under these circumstances.
6.5 You can cancel your account at any time using the ‘My Account’ area of Frindow Business or by emailing us at business@frindow.com .
7. If you breach these Terms
7.1 Without affecting any other rights we may have, if you breach these Terms in any way, or if we reasonably suspect that you have breached them, we may:
7.1.1 temporarily suspend your access to all Frindow services including Frindow and Frindow Business;
7.1.2 permanently prohibit you from accessing all Frindow services including Frindow and Frindow Business;
7.1.3 block computers using your IP address from accessing Frindow services, including Frindow and Frindow Business; or
7.1.4 suspend or delete your account on Frindow Business.
7.2 Where we suspend or prohibit or block your access to Frindow Business or a part of Frindow Business, you must not take any action to circumvent such suspension or prohibition or blocking. That includes creating and/or using a different account.
8. Disclaimer
8.1 Frindow Business is not moderated by us. We do not endorse any Submission sent by means of Frindow Business, and the views expressed in any Submission are not necessarily the views of Frindow Ltd. If we are alerted to it, or otherwise become aware of it, we have the right (but not the obligation) at our sole discretion to refuse or remove any item from Frindow or Frindow Business, that we consider does not comply with these Terms or is inappropriate, offensive, unlawful or inaccurate.
9. Privacy
9.1 Please see our Privacy Policy which sets out how we use any personal data we obtain from you in the course of providing and promoting the Frindow Business service.
9.2 We do not and cannot actively monitor each Submission on Frindow Business. But we will be entitled to report any Submission or user to the appropriate authorities if we suspect or have reason to suspect, that there is evidence of abuse in any form. That includes elder abuse, child abuse, or domestic violence. By registering for an account on Frindow Business, you agree that we are permitted to do so.
10. Ownership, use and intellectual property rights
10.1 Frindow Business and all intellectual property rights in Frindow Business is owned by us and/or our licensors.
10.2 We reserve all our intellectual property rights in Frindow Business (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world.
10.3 Nothing in these Terms grants you any rights in Frindow Business other than as is necessary to enable you to access Frindow Business. You agree not to adjust, try to get around or side-step or delete any digital rights or other security technology applied to Frindow Business.
10.4 Except as expressly set out in these Terms or as permitted by any local law, you agree:
10.4.1 not to copy the app;
10.4.2 not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the app;
10.4.3 not to make alterations to, or modifications of, the whole or any part of the app, or permit the app or any part of it to be combined with, or become incorporated in, any other programs; and
10.4.4 not to reverse-engineer or create derivative works based on the whole or any part of Frindow Business or attempt to do any such thing.
10.5 “Frindow”, “Frindow Business”, and the Frindow logos are trademarks of Frindow Ltd.
11. Accuracy of information and availability of Frindow, Frindow Business and Submissions
11.1 We make no promise that Frindow will be:
11.1.1 accurate;
11.1.2 complete;
11.1.3 up to date;
11.1.4 free from any virus or malware; or
11.1.5 free from any bugs, errors or omissions.
11.2 Any reliance you may place on Submissions is at your own risk. You should make all such reasonable enquiries as are necessary (including with any qualified third parties) and take all such reasonable steps to protect yourself if you wish to rely on any information in any Submission.
11.3 While we make commercially reasonable efforts to ensure that Frindow or Frindow Business are available, we do not promise in any way Frindow’s and Frindow Business’ continued availability at all times, or that Frindow and Frindow Business will be available on an uninterrupted basis.
12. Signposting and Advertising - Other people’s sites
12.1 Frindow Business may contain links and references to third party websites or services. Any such links or references are provided for your convenience only. We have no control over third party websites and accept no responsibility for any content, material or information contained in them. The display of any link and reference to any third party website does not constitute an endorsement of such third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
13. Limit on our responsibility to you
13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
13.1.1 losses that were not foreseeable to you and us when this contract was formed that were not caused by any breach on our part;
13.1.2 business losses; or
13.1.3 losses to non-consumers.
14. Changes to these Terms, and Additional Terms
14.1 We may revise these Terms at any time. The most current version of the Terms, which will always be available at https://www.frindow.com/pages/client-terms will govern our relationship with you. We will try to notify you of any important changes, for example by means of the Frindow Business app, or an email to the email associated with your Frindow Business account. By continuing to access or use Frindow Business after those revisions become effective, you agree to be bound by the revised Terms.
14.2 We may add to these Terms with additional terms and conditions (‘Additional Terms’) which relate to specific features or services, or any charges applicable in respect of new or existing features or services. Additional Terms will be made available to you in advance of our making any such change. Additional Terms will prevail to the extent there is any conflict or inconsistency with any other of these Terms.
15. Termination
15.1 We may suspend the ability of any user to access Frindow Business at any time in the event that we suspect any failure of the user to comply with these Terms.
15.2 We may suspend or terminate the operation of Frindow Business at any time at our sole discretion although we will make reasonable efforts to let you know if we are going to suspend or terminate the operation of Frindow Business.
15.3 You may terminate your Frindow Business account and cease use of Frindow Business at any time.
15.4 We may terminate your access to Frindow Business immediately in the event that we suspect that you have committed a breach of these Terms.
16. General
16.1 We will have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control.
16.2 If any part of these Terms is unenforceable the enforceability of any other part of these Terms will not be affected.
16.3 If we choose not to enforce any right that we have against you at any time, then this does not prevent us from later deciding to exercise or enforce that right.
16.4 These contain the entire understanding and agreement between us and you in relation to your use of Frindow.
16.5 You may not transfer any of your rights and duties in these Terms to any other person. (This includes a transfer by way of assignment or sublicence.)
17. Complaints about Submissions
17.1 If you have any concerns about any content on Frindow Business, including if you wish to report any abuse of the service, harassment, or offensive or harmful content, please business@frindow.com and we will look at your complaint.
17.2 Please email us at business@frindow.com with your name contact information and Frindow Business ID, to report a Submission that you believe is defamatory of you, or infringes your intellectual property rights. We may share your full complaint, including your contact information, with the user in respect of whose Submission you have complained.
18. Disputes
18.1 We will try to resolve any disputes with you quickly and efficiently.
18.2 If you are unhappy with any matter under these Terms please contact us as soon as possible.
18.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
18.3.1 let you know that we cannot settle the dispute with you, and
18.3.2 give you certain information required by law about our alternative dispute resolution provider.
18.4 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract.
18.5 The European Commission’s online dispute resolution (ODR) platform is at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.adr.show . The ODR platform could be used to resolve disputes between us and consumers.
18.6 Relevant United Kingdom law will apply to these Terms, but nothing in these Terms is intended to affect any mandatory rights you may enjoy in your own jurisdiction, including any mandatory rights as a consumer.